SHIPPING

We are not able to combine orders or refund shipping on multiple orders as all orders are shipped individually. 

We hope to ship all orders, both domestic and international, within 3-5 business days after purchase date for standard shipping. For expedited and priority shipping, orders will ship the following business day.

Customers are responsible for providing the correct shipping information prior to shipping. We will ship to the shipping address given at the time of checkout. Wren & James is not responsible for packages delivered to an incorrect address.

Reshipping of packages returned to Wren & Jmaes due to an incorrect address can be re-shipped at the customers expense.

RETURNS

Orders are accepted for refund/exchange, except promotional sale/clearance items. These items are Final Sale. All promotional/flash/clearance sale items are final sale.

Items must be returned within 14 days of receiving your product. Items must be in new, unused, and saleable condition with all tags attached.

You must submit a returns request to contact@wrenandjames.com. We will provide you with our return mailing address, and confirm whether an exchange or refund is required.

INTERNATIONAL ORDERS

We do try to keep taxes and duties as low as possible, however, you will be responsible for your own country’s sales tax and any customs fees.

International shipping can take up to 6-8 weeks for delivery, depending on the country.

Not all countries offer continued tracking once your package has left the United States. If you are not able to locate your package once it has left the United States, please contact your local postal carrier.